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Keeping you Connected
At Centaur, health and safety is our top priority. We are being cautious by taking multiple steps to maintain our services to our customers and the community while ensuring the safety of our employees and customers. We continue to monitor guidance from the Ministry of Health and the Government of Belize. Here is a summary of some key measures the company has taken.
As our employees interact with customers and the general public, we have taken steps to limit exposure. We send regular communications to employees to follow sanitation guidelines as well as post signs to remind employees and customers to wash and sanitize their hands often. Employees who are ill do not report to work.
Providing safe and clean environments for our customers is a top priority. We’ve also implemented social distancing procedures to limit the number of customers and employees in our locations at any one time and help our employees try to maintain safe distances while servicing our customers. In addition, our employees are required to wear a mask or face covering while on the job, and we are also requiring all customers to wear a facial covering when entering our offices.
-> How do I reschedule, cancel or schedule a service?
You can call us at 380-0101 to reschedule or cancel an existing repair/Installation appointment for any service. If anyone in your home is sick or currently under quarantine, we ask that you cancel or reschedule your appointment for 30 days from now.
Billing & Payments
Get help signing up for paperless billing or paying your bill. You can contact us at 380-0101 or chat with a centaur representative on our Facebook page or website . Provide your account name, address, and email address. You will be issued an invoice that contains your unique customer number. Provide your customer number to the Bank you banking with; the Bank then uses this information to apply and create your customer online account to make payments.
We’re committed to taking care of our customers. Learn how we're addressing billing and payments.
-> I'm having trouble paying my bill because my income has been affected. What can I do?
You can schedule a payment for a future date. If you would like to change your bill due date to a different date in the month going forward, you can also do that.
If you'd like to know more about our flexible payment or payment arrangements options, please give us a call at 380-0101 or visit any of our offices.
Our network is built to handle peak use in the evenings to meet the full needs of families’ demands for entertainment, school assignments, and late-night deadlines. Our network is available to support our customers while at home throughout the day.
Can I change, renew, or upgrade my Centaur services?
Yes, you can contact an agent via chat or phone (380-0101) to make changes to your Cable or Internet plan.