Question 1

What is a Set Top Box (STB)?

Accepted Answer

It is a device that turns the content into the digital display form.

Question 2

How do I set up my Box?

Accepted Answer

Check that all contents are inside the box. Connect the Digital Box using either an AVI/HDMI cable to your TV Power the TV on Connect the power adapter and power on the Digital Box Follow Step 3 to scan for all channels

Question 3

How do I set/reset my STB?

Accepted Answer

Go to settings by pressing the MENU button on the STB remote Go to INSTALLATION Select DEFAULT SETTINGS Select yes for resetting to default Enter the password "0000" The scanning takes a few minutes Save all channels when the process is completed, if needed

Question 4

My Set Top Box does not turn on. What I do?

Accepted Answer

Make sure the STB is plugged into a working outlet. Ensure if you are using a power strip that it is plugged in and turned on. Try pressing the power button on the STB. Try changing the batteries in the remote and retry powering on. Disconnect the STB, wait 2-3 minutes, reconnect and try repowering it.

Question 5

What are the procedures for a reconnection of our services?

Accepted Answer

Visit the office to request the reconnection and pay the minimal fee of fifteen dollars ($15.00).  Any outstanding balance is required to be cleared as well.

Question 6

How can I contact Centaur during weekends?

Accepted Answer

You can contact us through our Facebook page – @CentaurCommunications.

Question 7

How quick is my service provided?

Accepted Answer

Our service response time is usually within 24hours.

Question 8

The information in the Guide is not correct.

Accepted Answer

This is provided from external sources and the difference in time zones can affect.  Our content is also dependent on the source of our feed.

Question 9

When channels break or freeze, give us a call at 380-0101."

Accepted Answer

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Residential Business

Customer Support

Get in touch with a Centaur Customer Service Representative. Our team is here to help.

Our Customer Service Representatives are available on Mondays to Fridays 8:00 a.m. to 6:00 p.m. Saturdays 8:00 a.m. to 5:00 p.m.

Our Customer Service Representatives are available on

Mondays to Fridays 8:00 a.m. to 6:00 p.m.
Saturdays 8:00 a.m. to 5:00 p.m.