Customer Support

Get in touch with a Centaur Customer Service Representative. Our team is here to help.

Our Customer Service Representatives are available on 

Mondays to Fridays     8:00 a.m. to 6:00 p.m.
Saturdays                      8:00 a.m. to 5:00 p.m.

Centaur Communications Cable FAQs

I forget my Wi-Fi password. What to do?


Arris/Motorola

  • If you have a PC, connect it to your modem using an ethernet cable

  • Open your web browser

  • Type in your cable modem or router login page address (cable modems: 192.168.0.1/ 192.68.100.1)

  • Enter the username and password to login, by default (User: admin & Password: motorola)

  • Locate the field to change password for the Wi-Fi

  • Enter the credentials and save

Cisco

  • Connect your device to your Wi-Fi modem using an Ethernet cable

  • Open a web browser and key in 192.168.0.1 in the address bar and press Enter.

  • Enter the username and password to login, by default (User: cusadmin & Password: password or your current Wi-Fi password)

  • Select Setup from the menu at the top of the page.

  • If you’d like to change your Wi-Fi password, enter the new password in the Pre-Shared Key field, and select Save Settings




Why do I sometimes lose connection?


Once you have verified that the cable is connected properly and there is no damaged cable, your speed may need to be increased, especially if you have a significant number of users or if you are streaming, downloading, gaming, etc.




Can I hook up more than one computer?


Yes you can, all of them can be connected through the wireless router, with a high speed for best performance.




What is the situation with my modem when only one light is turned on?


The lights on the modem indicate the status power, connectivity and activity of the cable modem. If you are only seeing one light, it is possible that the modem is not receiving any signal. Give us a call at 380-0101 or message us at @CentaurCommunications.





Centaur Communications Internet FAQs

I forget my Wi-Fi password. What to do?


Arris/Motorola

  • If you have a PC, connect it to your modem using an ethernet cable

  • Open your web browser

  • Type in your cable modem or router login page address (cable modems: 192.168.0.1/ 192.68.100.1)

  • Enter the username and password to login, by default (User: admin & Password: motorola)

  • Locate the field to change password for the Wi-Fi

  • Enter the credentials and save

Cisco

  • Connect your device to your Wi-Fi modem using an Ethernet cable

  • Open a web browser and key in 192.168.0.1 in the address bar and press Enter.

  • Enter the username and password to login, by default (User: cusadmin & Password: password or your current Wi-Fi password)

  • Select Setup from the menu at the top of the page.

  • If you’d like to change your Wi-Fi password, enter the new password in the Pre-Shared Key field, and select Save Settings




Why do I sometimes lose connection?


Once you have verified that the cable is connected properly and there is no damaged cable, your speed may need to be increased, especially if you have a significant number of users or if you are streaming, downloading, gaming, etc.




Can I hook up more than one computer?


Yes you can, all of them can be connected through the wireless router, with a high speed for best performance.




What is the situation with my modem when only one light is turned on?


The lights on the modem indicate the status power, connectivity and activity of the cable modem. If you are only seeing one light, it is possible that the modem is not receiving any signal. Give us a call at 380-0101 or message us at @CentaurCommunications.





Other FAQs

How to contact Fiesta FM 106.7?


Phone Number: 6663468 SMS: 6620622 BIG UPS: 8681 smart phone only email: fiestafm106.7@gmail.com




Centaur contact number


Contact our offices at 380-0101 if you see the following message appear on your TV. You can also send us your Account Name and a picture of your Infinity Set Top Box serial numbers and your card number through Facebook Messenger. Serial numbers are found below your box and card is inserted to the box. Infinity STB serial numbers Infinity STB card number





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Centaur Communications Corp. Ltd. is one of the largest providers of telecommunications services in Belize, and we are a customer-focused telecommunications company that provides digital television services and high-speed Internet.

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